You can contact the Department of Climate Change, Energy, the Environment and Water (the department) by filling in the form or by email, phone, or post.

Please fill in your details and select the category that matches your enquiry so we can forward it to the appropriate team for response.

Contact the CBD Program

  • Email:

  • Phone: 1800 020 131 (9:00am to 5:00pm AEST)

  • Post: The CBD Program, Commercial Buildings Policy Section, Department of Climate Change, Energy, the Environment and Water, GPO Box 3090, Canberra ACT 2601, Australia

Report a breach of the CBD Program

You can report breaches of the CBD Program by using the form and selecting the ‘Compliance’ category. We treat all reports in confidence.

Read about how we monitor compliance.

Give feedback or make a complaint

You have the right to give us feedback or make legitimate complaints. We will handle any issues you raise in a fair and confidential manner, free from repercussion or prejudice. Making a complaint will not affect your relationship with us.

Your feedback helps us maintain quality and consistent programs and services.

To give feedback or make a complaint email

We appreciate you providing us with the first opportunity to resolve the complaint. It will help us if you clearly explain the issue and how you think it can be fixed. It is also useful to attach copies of any relevant documents.

We will endeavour to contact you within 5 working days to discuss the matter. We will keep you informed of the progress of the case.

Where possible, we will resolve matters within 28 days. At the conclusion of a formal complaint, you will receive our decision in writing.

Read our Customer Service Charter.