The Commercial Buildings Team
Department of Industry, Science, Energy and Resources
GPO Box 2013
Canberra ACT 2601
- Email firstname.lastname@example.org
- Phone 1800 020 131
Feedback and Complaints
All members of the public have the right to provide feedback or make legitimate complaints and expect that the issues raised will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice.
The department will treat all feedback and complaints seriously and deal with them quickly. Your feedback will assist us to continuously provide quality and consistent programmes and services.
The Customer Service Charter outlines our commitment to supporting you.
If you wish to provide feedback and/or make a complaint you can:
- email us at email@example.com
The matter will be referred to the appropriate area within this department.
If you wish to make a complaint we appreciate you providing us with the first opportunity to resolve the complaint. It will assist us if you clearly explain the issue and what you think should be done to fix it. It is also useful to provide copies of any relevant documents.
Any feedback or complaints will be acknowledged and dealt with in a professional, confidential and timely manner. Making a complaint will not affect your relationship with us.
A departmental officer will endeavour to contact you within five working days to discuss the matter and will keep you informed of the progress of the case.
Where possible, matters will be resolved within 28 days. At the conclusion of a formal complaint, you will receive our decision in writing.